Contact Us

Phone Contact

You can contact any PERSI Office easily by calling one phone number.

  • PERSI Answer Center — 1-800-451-8228 or 334-3365 (in the Boise & surrounding areas)
    This includes questions regarding benefits related to your Choice 401(k) Plan as well as Base Plan or any other questions related to your retirement account.

  • Employer Service Center — 1-866-887-9525 or 287-9525 (in the Boise & surrounding areas)
    A direct line for employer questions.

  • ACS HR Solutions — 1-866-437-3774
    Choice 401(k) Plan record keeper, questions regarding 401(k) loans & PIN numbers for accessing account information through ACS.

Mail Contact

  • All mail from any area of Idaho should be directed to:

    P.O. Box 83720
    Boise, ID 83720-0078

Email Contact

Who to Contact:   For Questions Regarding:
Active Member Services   Forms, applying for retirement, service buybacks, etc.
Address Change   Changing your address on file with PERSI (For retires and inactive members ONLY. Active members, you must change your address via your employer payroll department)
Base Plan   Your regular PERSI Base Plan
Choice 401(k) Plan   Your PERSI 401(k)
Communications   Publications
Deputy Director   Day-to-day operations
Divorce   Questions concerning divorce and your PERSI Base and Choice Plans
Executive Director   The direction PERSI is heading, legislative issues
Employer Service Center   Accounts receivable, employer transmittals, and employer questions
Financial Section   Accounts payable and financial matters
Legal   Legal matters
Portfolio   PERSI's investments
Public Information Requests   Requests regarding PERSI's public information
Retiree Services   Retiree checks, divorce, death benefits, Base Plan account withdrawals
Retirement Board   Board policies and decisions
WebMaster   The PERSI web site
Workshops   PERSI's financial and retirement planning workshops. To register online go to PERSI Workshops

 

Regional Offices

Boise Office Coeur D’Alene Office Pocatello
Street Address: 607 N. 8th – Boise, ID 83702-5518
Mailing address: P.O. Box 83720– Boise, ID 83720- 0078
Hours of Operation: 7:30am to 5:30 pm (Mountain Time)
Street Address: 2005 Ironwood Pkwy – Ste 226 – Coeur d’Alene, ID 83814-2680
Mailing address: P.O. Box 83720 – Boise, ID 83720 - 0078
Hours of Operation: 8:00am – 5:00 pm (Pacific Time)Office closed 12-1 for lunch hour
Street Address: 850 E Center – Ste D – Pocatello, ID 83201-5737
Mailing address: P.O. Box 83720 – Boise, ID 83720 - 0078
Hours of Operation: 8:00am -5:00pm (Mountain Time)Office closed from 12-1 for lunch hour